Citizens South Bank
519 South New Hope Road
PO Box 2249
Gastonia, NC 28053-2249
Toll Free (800) 218-8619
Local (704) 868-5200
Privacy Policy
Pursuant to Section 504 of the Gramm-Leach-Bliley Act, it is the policy of Citizens South Bank (the “Bank”) to recognize and respect the privacy expectations of all our customers and make available the privacy guidelines to all customers. The Bank recognizes its obligation to keep the sensitive information customers have entrusted to it secure and confidential. In order to provide a broad range of financial products and services as effectively and conveniently as possible, the Bank uses technology to manage and maintain information about its customers. The following policy serves as a standard for all employees of the Bank regarding the collection, use, retention, and security of nonpublic personal information.
With the rapid growth in electronic commerce conducted over the Internet, the Bank deploys on-line systems to facilitate the convenient delivery of services and it is the policy of the Bank to safeguard the sensitive information of its customers. The Bank considers the privacy of its consumers’ personal information an important element of their trust and confidence in the Bank. It is the policy of the Bank to collect, retain, and use the information about customers only where such information is believed to be useful and allowed by law to administer the business of the Bank to provide products, services, and other financial opportunities to its customers and to protect customers’ accounts from unauthorized access.
The Bank has established procedures to ensure the accuracy of customers’ financial information and that the information is current and complete in accordance with reasonable commercial standards. It is the policy of the Bank to address any requests to correct any inaccurate information in a timely manner.
It is the policy of the Bank to limit employee access to personally-identifiable information to those with a business reason for knowing such information. The Bank has in place a training program to educate its employees so that they will understand the importance of confidentiality and customer privacy.
The Bank maintains appropriate security standards and procedures regarding unauthorized access to customer information. It is the policy of the Bank to take disciplinary measures to enforce employee privacy responsibilities.
It is the policy of the Bank not to reveal specific information about customer accounts or other personally-identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies, to maximize the accuracy and security of such information, or in the performance of a bona fide corporate due diligence, unless 1) the information is provided to help complete a customer-initiated transaction; 2) the customer requests it; 3) the disclosure is required by/or allowed by law (e.g., subpoena, investigation of fraudulent activity, etc.); or 4) the customer has been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and is given the opportunity to decline (i.e., “opt out”). If a third party attempts by artifice or fraud to obtain confidential customer information from the Bank, the Bank shall file an appropriate Suspicious Activity Report.
If personally-identifiable customer information is provided to a third party, it is the policy of the Bank to insist that the third party adhere to similar privacy principles that provide for keeping such information confidential.
The Bank sends an Annual Privacy Notice to its customers and makes available this policy to its customers, management and employees, who stand ready to assist customers with concerns regarding their financial privacy expectations.
